Privacy Policy

Last Updated: July 5, 2026

Website: https://limitlesspickleball.com

1. Introduction

Limitless Pickleball ("we," "us," or "our") operates the Limitless Pickleball website and related services, including our online course, free challenges, and fitness tracking features. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: When you create an account through our authentication provider (Clerk), we collect your name, email address, profile picture, and any other information you provide during registration.
Profile Information: Optional profile details you choose to share, such as skill level, location, or preferences.
Communications: Messages, comments, or feedback you send to us.

2.2 Game and Activity Data

When you participate in our pickleball challenges or use our tracking features, we collect:

Match Data: Scores, game results, opponents, dates, and match details you log.
Performance Metrics: Skill ratings, win/loss records, streaks, and progress tracking data.
Challenge Progress: Steps completed, goals met, and participation records within our challenges.

2.3 Health and Fitness Data

Important: If you connect a fitness tracking device or service (such as Fitbit, Garmin, Apple Health, Google Fit, or similar), we may collect health-related data including:

Step counts and daily activity levels
Distance traveled
Active minutes and exercise data
Heart rate data (if applicable and authorized by you)

This health data is collected only with your explicit consent and is used solely to support the features of our challenges and fitness tracking tools. You can revoke access to this data at any time through your account settings or by disconnecting the applicable device/service.

2.4 Automatically Collected Information

When you visit our website, we automatically collect:

Device Information: Browser type, operating system, device type, and screen resolution.
Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
IP Address: Used for security, fraud prevention, and approximate geolocation.
Cookies and Similar Technologies: See Section 6 (Cookies) for details.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Create and manage your account
Process and display your game data, challenge progress, and fitness metrics
Personalize your experience and provide relevant content
Send you service-related communications (account notifications, challenge updates)
Send marketing communications (only with your consent; you can opt out at any time)
Analyze usage trends and improve our services
Detect, prevent, and address fraud, abuse, or technical issues
Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect or process your data:

4.1 Authentication — Clerk

We use Clerk for user authentication and account management. Clerk collects and processes your login credentials, profile information, and authentication tokens. See Clerk's Privacy Policy for details.

4.2 Backend & Database — Convex

We use Convex as our backend platform to store and process your account data, game data, challenge progress, and other application data. See Convex's Privacy Policy for details.

4.3 Payments — Stripe

If applicable, we use Stripe to process payments. Stripe collects payment information (credit card details, billing address) necessary to complete transactions. We do not store your full payment card details on our servers. See Stripe's Privacy Policy for details.

4.4 Fitness Device Integrations

We integrate with third-party fitness platforms (such as Fitbit/Google, Garmin, Apple Health, or Google Fit) to collect health and fitness data. These integrations require your explicit authorization. Each platform has its own privacy policy governing how they handle your data:

4.5 Analytics

We use the following analytics services to understand how our website is used:

PostHog: Product analytics and user behavior tracking.
Microsoft Clarity: Session recordings and heatmaps.
Google Search Console: Search performance and site health monitoring.
Google Analytics: Website traffic and usage analytics.

These services may use cookies and similar technologies to collect information about your use of our website.

5. Health Data — Special Category Disclosure

Health and fitness data (including step counts, activity levels, heart rate, and related metrics) is considered sensitive personal information under many privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and various state health privacy laws.

We treat health data with heightened protection:

We collect health data only with your explicit opt-in consent.
We use health data solely for the purpose of powering challenge features, tracking your progress, and displaying your fitness metrics within our services.
We do not sell your health data.
We do not share your health data with third parties for advertising or marketing purposes.
We do not use health data for automated decision-making or profiling beyond displaying your own metrics to you.
You may revoke consent and request deletion of your health data at any time by contacting us or disconnecting your fitness device in your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

Essential Cookies: Required for the website to function (authentication, security, session management).
Analytics Cookies: Help us understand how visitors interact with our website (PostHog, Google Analytics, Microsoft Clarity).
Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our services.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With third-party vendors who assist in operating our services (listed in Section 4), under contracts that restrict their use of your data.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Safety: To protect the rights, property, or safety of Limitless Pickleball, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
With Your Consent: For any other purpose, with your explicit permission.

8. Data Retention

Account Data: Retained for as long as your account is active, plus up to 30 days after deletion request to process the removal.
Game and Challenge Data: Retained for as long as your account is active so you can track your progress over time.
Health/Fitness Data: Retained for as long as your account is active or until you revoke consent and request deletion, whichever comes first.
Analytics Data: Retained in aggregated/anonymized form for up to 26 months.
Legal Obligations: Some data may be retained longer as required by law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 For All Users

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Data Portability: Request your data in a machine-readable format.
Consent Withdrawal: Withdraw consent for health data collection or marketing communications at any time.

9.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose.
Request deletion of your personal information.
Opt out of the sale or sharing of personal information (we do not sell personal information).
Non-discrimination for exercising your privacy rights.
Limit the use of your sensitive personal information (including health data).

9.3 European Economic Area / UK Residents (GDPR/UK GDPR)

If you are in the EEA or UK, you have the right to:

Access, rectify, or erase your personal data.
Restrict or object to processing of your data.
Data portability.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at the email address in Section 13.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Access controls and authentication for our systems
Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date and, where required, by sending you a notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Limitless Pickleball
Email: admin@limitlesspickleball.com
Website: https://limitlesspickleball.com